Friday, September 21, 2007
Mattel Apologizes to Chinese Manufacturers
Just weeks after recalling (and apologizing for the production of) unsafe toys, Mattel has issued an apology for implying that the problems were the fault of Chinese manufacturers.
This time the toy maker sent a top executive to personally take responsibility for the recalled products and to express regret for any harm or hurt feelings the incident has caused Chinese workers and officials.
"Mattel takes full responsibility for these recalls and apologizes personally to you, the Chinese people, and all of our customers who received the toys," said Thomas Debrowski, Mattel's executive vice president for worldwide operations.
Debrowski added: “We understand and appreciate deeply the issues that this has caused for the reputation of Chinese manufacturers."
The apology may be seen by some as a calculated move to simply avoid inflaming Chinese officials who can make it difficult for Mattel to produce their toys inexpensively (and, ultimately, hurt their earnings and stock price).
Regardless, the act of contrition marks an important gesture from a large U.S. producer to the Chinese people and factories that help it earn such high profits.